If you receive a product that was damaged in shipping, please contact us as soon as possible. Have ready your invoice number (found in your mailing label “Invoice Enclosed” pouch).
If we have the same product in stock, we can send you a replacement product. Please contact us by phone 08-9250-2367 or email email@example.com and we’ll get you sorted.
Note – All new products come with a manufacturers warranty (please refer to the manufactures website for individual warranties or contact us for more info on he products warranty). No warranty will be granted for misuse or alternations to the product(s) purchased. It is to our entire discretion whether it is a warranty claim or not after investigating the claim. 90% of warranty repairs will be carried out by us. We will under no circumstance post or hand over bow parts for self-installation. If a product was purchased with Archery Essentials, no repair charge will occur if the product is repaired by us. If a product was purchased at an unaffiliated business and warranty parts are installed, an installation fee and postage fee (if applicable) will be charged. All products purchased on this site are brand new (unless otherwise stated). We take good care of packing all goods carefully. We do not accept products for warranty repairs purchased from other stores or overseas stores, unless arrangements are made. We will charge labour and parts for those repairs.